Refund policy

At Nexora, we want you to love every piece you order. We offer a 7-day return window from the date of delivery.

Eligibility

Items must be unworn, unwashed, and in their original condition with tags attached. Personalized or final sale items are non-refundable.

How to Return

Contact us at support@shopnexsora.store within 7 days of delivery with your order number. Once your return is approved, ship the item back to us. Customers cover return shipping unless the item arrived defective or incorrect.

Refunds

Once we receive and inspect your return, we'll notify you of approval. If approved, refunds are processed to your original payment method within 5-7 business days. Your bank or card provider may take additional time to post the refund.

Damages and Issues

Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or incorrect, so we can make it right.

Exceptions / Non-Returnable Items

We do not accept returns on sale items, gift cards, or personal care goods.

European Union 14-Day Cooling Off Period

If your order ships into the European Union, you have the right to cancel or return it within 14 days for any reason. The item must be unworn, unused, with tags, in its original packaging.

Questions? Reach us anytime at support@shopnexsora.store.